We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enduranlab@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enduranlab@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enduranlab@gmail.com.

Return & Refund Policy

Last Updated: September 29, 2026

At Enduran Lab, we want you to feel confident about every purchase. If you're not completely satisfied with your order, we're here to help.

1. Returns

You may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, tags, and accessories.

• You must provide your order number or proof of purchase.

• Products that have been used, damaged, or altered may not be eligible for return.

2. Non-Returnable Items

For hygiene, safety, or health reasons, certain products may not be eligible for return once opened or used.

This may include:

• Personal-use recovery products

• Used compression products

• Used massage or fitness accessories

• Clearance or final-sale items

Any applicable exclusions will be clearly stated on the product page.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or video of the product and packaging

If the issue is confirmed, we may provide a replacement, exchange, or refund at no additional cost to you.

4. How to Request a Return

To start a return, contact us at:

support@enduranlab.com

Please include your order number and the reason for your return.

Our support team will provide you with the return instructions if your request is approved.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the responsibility of the customer.

Original shipping charges are generally non-refundable.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

7. Exchanges

If you receive a defective or incorrect item, please contact us at support@enduranlab.com. We will review the issue and, where applicable, arrange a replacement.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank or payment account.

2. Contact your payment provider.

3. Contact us at support@enduranlab.com if the refund is still missing.

9. Contact Us

For questions about returns or refunds, please contact:

Enduran Lab
Email: support@enduranlab.com
Phone: +1 (512) 555-0147

Important: Before publishing this policy, replace the sample contact/address details with your actual business information and make sure the 30-day window, exclusions, and shipping rules match your actual operations.