Shipping Policy
Last updated: 4 October 2026
At Enduran Lab, we aim to make your delivery experience straightforward and reliable. This Shipping Policy explains how we handle orders placed at www.enduranlab.com.
Order Processing
Orders are prepared for dispatch after payment has been confirmed. Processing may take longer during busy periods, promotions, or public holidays. If a significant delay affects your order, we will contact you using the details provided at checkout.
Shipping Time
Estimated shipping time is 5–10 calendar days after your order has been dispatched. Order preparation time is separate from this delivery estimate.
Delivery times are estimates, not guarantees. Delays may occur due to customs clearance, carrier disruptions, public holidays, weather, or other circumstances outside our control.
Shipping Destinations and Charges
Available delivery destinations and shipping charges are displayed at checkout. Please review the shipping options and total cost before completing your purchase.
Order Tracking
When tracking is available, we will provide your tracking details after dispatch. Tracking updates may take some time to appear in the carrier’s system.
Shipping Address Accuracy
Please ensure your delivery address and contact information are complete and correct before placing your order.
If you notice an error, contact us as soon as possible at enduranlab@gmail.com. We will try to update your details before dispatch, but changes may not be possible once the order has shipped.
Any additional delivery charges resulting from an incorrect address will be explained to you before a reshipment is arranged.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please check your tracking details and contact us with your order number.
If tracking shows that your package was delivered but you cannot locate it, check with household members, your building’s reception, or the carrier. Contact us if the package remains missing so we can investigate and assist.
Damaged or Incorrect Items
If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number, a description of the issue, and clear photographs of the item and packaging.
Keep the item and packaging while we review the issue. We will help arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.
Customs, Duties, and Taxes
For deliveries that cross international borders, customs duties, import taxes, or handling fees may apply. Any amounts collected by us will be shown at checkout. Charges not collected at checkout may be payable to the carrier or relevant authority, subject to applicable law.
Customs clearance may affect delivery times.
Returns and Refunds
Please refer to our Return & Refund Policy for information about returns, exchanges, and refunds. Nothing in this Shipping Policy limits your rights under applicable consumer protection laws.
Contact Us
For shipping questions or assistance with your order, contact:
Enduran Lab
Email: enduranlab@gmail.com
Website: www.enduranlab.com