Last updated: 4 October 2026
Enduran Lab (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.enduranlab.com, purchase our products, or otherwise interact with us.
Information we collect
Depending on how you interact with us, we may collect your name, email address, telephone number, billing and delivery addresses, order details, payment-related information, account details, and communications with our customer support team.
When you browse our website, we may also collect technical and usage information, including your IP address, browser and device information, pages viewed, interactions with our website, and cookie identifiers.
We receive information directly from you and, where applicable, from service providers that support payments, fulfillment, website operation, and marketing.
How we use personal information
We use personal information to process payments, fulfill and deliver orders, manage returns, provide customer support, and communicate about your purchases.
We also use information to operate and improve our website, understand how customers use our services, protect against fraud and unauthorized activity, and meet legal and recordkeeping obligations.
Where you have consented or applicable law otherwise permits, we may use your contact information to send product updates, promotions, and other marketing communications.
Cookies and similar technologies
Our website uses cookies and similar technologies to support essential functions, such as shopping carts and checkout, remember preferences, and understand website usage.
Depending on the tools enabled on our website and your privacy choices, these technologies may also support analytics, advertising, and measurement of marketing performance.
You can manage cookies through your browser settings and any privacy controls displayed on our website. Where required by law, we request consent before using non-essential cookies. Blocking certain cookies may affect website functionality.
How we disclose personal information
We disclose personal information where necessary to service providers that help us operate our business. These may include Shopify, payment providers, shipping and fulfillment partners, customer support services, and providers of analytics or marketing tools.
Information may also be disclosed to comply with applicable laws or lawful requests, protect our rights and customers, investigate fraud, or in connection with a business transaction such as a merger or sale, subject to applicable legal safeguards.
Shopify and third-party services
Our store is hosted on Shopify, which processes personal information to provide and support the shopping experience. Other service providers may process information when you make payments, receive deliveries, submit reviews, or interact with features on our website.
Their processing may also be governed by their own privacy notices. External websites linked from our store have separate privacy practices, which we encourage you to review.
International processing
We operate from Singapore. Your personal information may be transferred to, stored in, or processed in other countries where Shopify or our service providers operate.
Where applicable law requires safeguards for international transfers, we will take appropriate steps to ensure that those requirements are met.
Marketing preferences
You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.
Opting out of marketing does not prevent us from sending necessary service messages, including order confirmations, delivery updates, or responses to your requests.
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, resolving disputes, and complying with legal obligations.
When information is no longer needed, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely.
Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of online transmission or electronic storage is completely secure. Please take care when sharing information online and keep any account access details confidential.
Your rights and choices
Depending on your location and applicable law, you may have rights to request access to your personal information, correct inaccurate information, request deletion, withdraw consent, or restrict or object to certain processing.
Where applicable, you may also have rights to receive a portable copy of your information or opt out of targeted advertising or certain data sharing.
To make a request, contact us using the details below. We may need to verify your identity before responding. Some requests may be subject to legal exceptions or recordkeeping requirements. Withdrawing consent may affect our ability to provide certain services.
Children’s privacy
Our website is intended for a general audience and is not directed at children. If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can investigate and take appropriate action.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, data practices, or legal requirements. We will publish the revised policy with an updated date and provide additional notice where required by law.
Contact us
For privacy questions, concerns, or requests, contact:
Enduran Lab
Email: enduranlab@gmail.com
Website: www.enduranlab.com